Search for cases in Primula

Cases that are still in progress are now visible below the selection fields without the need for a search.
In this view you can see type of case, case-ID and who handles the case right now. Select Show details to look at the case.

Note: you can't change anything in the case here. If the case is sent to the wrong recipient - see last step in this manual.

Make a selection of Case ID and / or Type of case, also specify search period (maximum 60 days), mark Search archive.

Please note that the search period refers to the date when the case was approved/finished.

Select Search.

A general info of type of case, period, case ID etc. is now visible
You can also see who has handled the case last and which decision was taken.

Select Show details and view the case, make a calculation to see results if the case contains amounts and eg. print out a form if one is attached to the case by selecting Create and clicking on the blue link at the bottom of the case.

However, you cannot submit the case or make changes here, if the case is open (in progress) you have to choose the current menu item under My page and submit or make changes in the case from there instead.

If you for example have submitted an hourly wage case to the wrong department, it is not possible to redirect the case to the correct department. You can instead choose to copy the case and send it to the correct department.

In that case, select Copy case, log out and re-enter Primula. You can now find the copied case under My page and the menu Hourly wage.